Privacy Policy

Last updated: March 13, 2026

1. Introduction

MudraForge ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

2. Information We Collect

We may collect the following information:

Contact details: Business name, email address, phone/WhatsApp number provided via our contact form.
Business information: Type of business and common customer queries you share with us.
Usage data: Pages visited, time spent, and interactions on our website (via analytics).

3. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide our agent services.
Customize and improve your agent based on your business needs.
Send service-related communications (never spam).
Improve our website and services.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers (e.g., hosting, analytics) who assist in operating our website, subject to strict confidentiality agreements.

5. Data Sovereignty & DPDP Act, 2023

MudraForge acts as a Data Processor on behalf of its B2B clients (the Data Fiduciaries) and is fully aligned with the Digital Personal Data Protection (DPDP) Act, 2023. All enterprise and back-office engagements are strictly governed by a signed Data Processing Agreement (DPA) establishing purpose limitation and liability scope. We adhere to these principles:

In-Region Processing: Personal data is processed and stored exclusively within Indian jurisdiction.
Purpose Limitation: Data is used only for the specific technical purposes of AI agent training and performance.
Right to Erasure: You maintain the absolute right to have your data purged from our enterprise memory banks upon request.

6. Data Security

We implement a multi-layered security architecture (The Mudra-Shield) to protect your data against unauthorized access. Every AI interaction is sanitized via our 26-gate perimeter before storage.

6. Cookies

Our website may use minimal cookies for analytics purposes. These do not collect personally identifiable information. You can disable cookies in your browser settings at any time.

7. Your Rights

You have the right to:

Request access to the personal data we hold about you.
Request correction or deletion of your data.
Withdraw consent for data processing at any time.

8. Contact Us

If you have questions about this Privacy Policy, please contact our Grievance Officer at [email protected].